Caseflow Management

Technology

Curriculum Guideline Five

Technology supports caseflow management through creation and maintenance of records concerning case processing and schedules, structuring management of pre-trial, trial, and post-dispositional events, conferences, and hearings; monitoring case progress; flagging cases for staff and judge attention; enabling verbatim records of court proceedings; and providing needed management information and statistics.

Knowledge, Skills and Abilities

• Knowledge of the caseflow functions to which technology can be applied and which caseflow problems can and cannot be solved through technology;

• Ability to translate user information and experience into effective caseflow technology applications and systems and to prepare succinct and focused caseflow functional requirements;

• Knowledge of the case management functional standards being developed by the National Consortium on Court Automation Standards through NACM and the Conference of State Court Administrators;

• Ability to distinguish between fads and unstable hardware and software and reliable caseflow technology;

• Ability to lead technical people supporting caseflow management, whether in-house, central judicial (e.g., administrative office), executive branch, or outsourced and contractual;

• Ability to evaluate contractor responses to caseflow technology RFIs (Requests for Information) and RFPs (Requests for Proposals) and to get the right answers to the right questions before signing a contract;

• Knowledge of the uses and misuses of the Internet and web pages for caseflow management;

• Knowledge of telecommunication options and their practical impacts on caseflow management;

• Skill in conveying the reasons for changes and technical information to insiders and outsiders, including higher judicial authorities, funding authorities and those who actually process and manage cases;

• Knowledge of alternative methods to produce verbatim records of court hearings, and their potential to expedite trial and appellate processes;

• Knowledge of technology to store, index and access archival and active court records;

• Ability to convince funding authorities of the need for caseflow technology applications based on cost-benefit or other analysis, and to complete funded projects on time and within budget;

• Ability to stay current with the state of art and to update the court’s application of hardware and software, to caseflow management and to respect the fact that today’s technology innovation is inevitability tomorrow’s tired solution.

View the Summary of Caseflow Management Curriculum Guidelines or click on each of the other five Curriculum Guidelines to see the associated Knowledge, Skills and Abilities:

Curriculum Guidelines

Court Purposes and Vision

Fundamentals

Leadership Teams and System-wide Effectiveness

Change and Project Management

Technology

Personal Intervention

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