Caseflow Management

Personal Intervention

Curriculum Guideline Six

Court leaders need to personally intervene, communicate, and negotiate to bring about just and efficient case processing for all case types from filing to closure and court event to court event.

Knowledge, Skills and Abilities

• Ability to think strategically about caseflow challenges and to act proactively to address them by intervening at the right time with the right people;

• Ability to inspire the trust and cooperation that is absolutely necessary to improve caseflow management;

• Ability to assess the needs, demands, desires, skills, and performance of individual judges and to implement caseflow plans and programs that are understood and supported by the judges;

• Ability to model desired behaviors, particularly listening and teamwork with judges, court staff, and justice system caseflow partners;

• Ability to communicate CFM issues and goals clearly and concisely, both orally and in writing;

• Knowledge of the print and electronic media and what they need to cover court processes, cases, and decisions fairly and effectively without interfering with the process itself;

• Skill in gaining positive media coverage of exemplary CFM projects and achievements, and rewarding reporters for positive CFM coverage;

• Ability to make decisions, to act decisively, and to exert leadership with respect to caseflow management.

View the Summary of Caseflow Management Curriculum Guidelines or click on each of the other five Curriculum Guidelines to see the associated Knowledge, Skills and Abilities:

Curriculum Guidelines

Court Purposes and Vision

Fundamentals

Leadership Teams and System-wide Effectiveness

Change and Project Management

Technology

Personal Intervention

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